Location: Richmond, VA – position is onsite
Shift: Mon-Fri 8AM-5PM
Pay: $20-22/hr - weekly pay on W2
Duration: long-term contract with permanent potential
Position Summary:
- Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided.
- General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
- A+, Dell and Lexmark certifications preferred
- Strong customer service skills – personable, empathetic, patient – Will be handing off computers to our internal users
- Communicates highly technical information to both technical and nontechnical personnel
- May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
- May participate in development of information technology and infrastructure projects
- May involve use of problem management databases and help desk system
Qualifications:
- Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)
- Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
- Works well under general supervision
- 3-5 years plus supporting Desktops, Laptops and Printers.
- 3-5 years plus with customer service experience
- Personable as they will be interacting with a wide range of users and environments
